Return & Refund Policy
The customer is eligible to return the product within 48 hours in the following cases:
1. Any item received by the customer in a damaged condition.
2. If the product has any manufacturing defect
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given above. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after confirming the replacement of the product, ZEEK would initiate a reverse pick-up. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
ORDERS CAN ONLY QUALIFY FOR REPLACEMENTS IF THE PRODUCT HAS A MANUFACTURING DEFECT
- Any physical damage to the product
- Any tempering with the product from any unauthorized service centers
Cases of goods unavailability or service problem:
- If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final.
- If the order is confirmed by us and we are not able to ship the product on time, then we give refunds to customer, if customer demands.
- 100% refund will be given, if product is not available or vendor is not able to ship the product.